Role Definition:

Operations Executive (DC) will have an accountable to delegate task to the Operation team and timely review and share constructive feedback for the same.

Responsibilities deliverable:

To Check monthly manpower planning of deep cleaning staff for all sites and update the same to Operation Head
To Review and approve monthly Material planning
To Review and approve Attendance and leave management of deep cleaning staff
To Check Uniform and Grooming and Training Reports.
Delegate and Review the daily, weekly and Monthly tasks to the Operation Executives.
Schedule shifts and arrange for replacements in cases of absence of staff.
To Ensure Operation Team perform efficiently and productively
To Do daily coordination with Key customers
Establish and educate staff on cleanliness, tidiness and hygiene standards.
To Take feedback from customer after every visit
To Ask for reference to customer
To Handle and resolve any customer/staff related daily issues
To Take Google reviews from customers
To Record, update and maintain database of customers
To Ensure payment collection from customers
To Ensure staff has all the required equipment and materials before visiting sites
To Administer salary of Deep Cleaning staff
To Ensure proper accommodation and food of all staff
Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves Participate in large cleaning projects and deep cleaning of premises as required
Ensure compliance with safety and sanitation policies in all areas
To Take daily reporting from team
To Motivate team and support them wherever needed
To Submit training report to management
To Give daily reporting to management

Tasks and Activities:

Daily planning
Team management
Grooming and uniform checking
Attendance & Payroll
Reporting

Measurement Metrics:

Staff Retention Ratio
No. of complaints done.
Report Submission
Training & Development
No of new customers
No of feedbacks
Training and Development

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