Job Description: Account Receivable

Position Overview:
The Account Receivable (AR) position is responsible for managing the financial transactions related to customer accounts and ensuring timely collection of payments. This role involves maintaining accurate records of invoices, reconciling accounts, and communicating with customers to resolve any billing issues or discrepancies. The AR specialist plays a vital role in optimizing cash flow and minimizing bad debt for the organization.

Key Responsibilities:

Invoicing and Billing:
Generate and send invoices to customers based on services rendered or products sold.
Ensure accuracy and completeness of invoices, including appropriate pricing, discounts, and terms.

Payment Processing:

Record and allocate payments received from customers accurately in the accounting system.
Monitor and follow up on outstanding payments to ensure timely collection.
Process credit card payments, checks, and electronic transfers as per company procedures.

Account Reconciliation:
Reconcile customer accounts and resolve discrepancies in a timely manner.
Investigate and resolve billing errors or disputes with customers to facilitate payment collection.

Collections Management:
Contact customers via phone, email, or mail to follow up on outstanding invoices and ensure prompt payment.
Negotiate payment plans or terms with customers in arrears to facilitate debt recovery.
Maintain communication logs and records of collection activities for reporting purposes.

Customer Communication:
Respond to customer inquiries related to billing, account statements, and payment terms.
Provide excellent customer service by addressing customer concerns and inquiries professionally and courteously.

Reporting and Analysis:
Prepare periodic reports on accounts receivable aging, cash flow projections, and collection performance.
Analyze trends in accounts receivable and identify opportunities for process improvements or risk mitigation.

Qualifications:

Bachelor’s degree in Accounting, Finance, or related field preferred.
Proven experience in accounts receivable, billing, or collections role.
Familiarity with accounting software (e.g., QuickBooks, SAP) and proficiency in MS Excel.
Strong attention to detail and accuracy in data entry and record-keeping.
Excellent communication and interpersonal skills for customer interactions.
Ability to prioritize tasks, work independently, and meet deadlines in a fast-paced environment.
Knowledge of accounting principles and understanding of AR processes and procedures.